Novotel Istanbul Bosphorus

kristofredei
01-01-1970 02:00

Great stay - scam taxi. The hotel is great, with clean and comfortable rooms, friendly staff, a nice little sauna and steam room. The breakfast buffet is delicious and abundant! Unfortunately the end of my stay left a very bad taste - I asked them to call a taxi for me in order to avoid scams. They did call one, and the driver promptly proceeded to try to scam me at the end of the ride ("can't show you the fare because I already turned the meter off, but trust me this perfectly round number is what it said"), with the hotel reception offering little assistance when I called them for help. I understand if it's almost impossible to find an honest cab driver in the city, but I'd rather you tell me so than connect me with a scammer.. .

cazzascorp
01-01-1970 02:00

Very enjoyable stay. We stayed here for three nights at the end of our holiday in Turkiye and really enjoyed it. The hotel is pleasant and appealing and is very well located right at the Galataport which is very handy for cruises. The hotel is also just a few minutes' walk to the tram stop which will take you to the many and wonderful attractions the fabulous city of Istanbul has to offer. The hotel staff were friendly and pretty helpful, our room was very comfortable and there are a variety of restaurants onsite - they are a little pricey however. The breakfast buffet was quoted to us a 32 euro per person which seems very expensive to us to be honest and we did not eat breakfast there. The cafe at the front of the restaurant has good quality food, but the service is very slow. However If you don't want to eat at the hotel restaurants, there are plenty of very good other options close by. We appreciated the free 1 hour later check-out and the friendliness of the lady who serviced our room - she always had a friendly and welcoming smile. It's those little things that can make a hotel stay feel extra memorable. There is a swimming pool onsite although we did not use it. I would recommend this hotel.. .

katherinepalmer
01-01-1970 02:00

Would not recommend. Awful experience in room 220 as woken up by nightclub out side hotel until 2 am. Paid for a bottle of champagne as a birthday celebration which was requested to be in room upon arrival which it wasn’t and had to call reception to get it. Several power cuts in room after using their iron and vastly overpriced for their facilities. No bar open in hotel downstairs area and separate facilities for spa area as not mixed it has to be male or female facilities so therefore cannot enjoy the spa experience in the sauna or steam room with your partner. All in all would not recommend. .

TesayL
01-01-1970 02:00

Must stay here.. The staff are so attentive and helpful. The hotel lobby is gorgeous. The are is safe. The rooms are very clean. We stayed in the executive rooms where is was quite and away from the traffic noise. The beds are nice and firm. I am disappointed the shower was a high tub that you have to climb up and over to shower. But other than that I highly recommend staying here especially for those who are going on a cruise. The cruise ship is a 7 min walk away. I also loved that the elevators come fast and provide a smooth ride. The breakfast buffet included with our stay was amazing spread.. .

entetravels
01-01-1970 02:00

Better to check directly with the hotel, don't depends on app description. The location was excellent, and the environment was both clean and friendly. The staff demonstrated professionalism, and the availability of a luggage scale and wrapping service was appreciated. However, the descriptions provided in the app did not fully align with the actual experience, which was somewhat surprising in a few instances. For example, the view from the room sometimes included a metal roof, and a makeup mirror was not available. Additionally, the photographs in the room service menu did not accurately represent the meals that were served.. .

bobbyripe
01-01-1970 02:00

Comfortable, friendly, and great location.. Great location almost on the seafront, very close to tram station, ferry station, Galata bridge and Pera. Coming by car is difficult as it is a one lane, one way road, and very congested. Relatively new, contemporary hotel with large lobby and comfortable rooms. Service very friendly and helpful. Food at the Murver restaurant very good with spectacular views of Golden Horn. The bar and restaurant downstairs also have very good food. All restaurants have great service.. .

josipke
01-01-1970 02:00

Very child friendly. I was staying here with my family, with my 5yo and my 75yo father in law. I booked 2 rooms. As Accor Diamond member we got an upgrade to a suite (Bosporus view), the view was not blocked all the time as some commentators suggest, quite the opposite. Also the free breakfast perk was extended for the whole stay (not only weekend). Breakfast was great and not crowded. Views from the restaurant are amazing as it's on the rooftop of the hotel, and again out of 5 breakfasts we had only 2 time there was a cruise ship. Service on the breakfast is exceptional. Mehmet will bring our drinks the moment he will see us arrive. He also tended that we have everything. From colouring books for our son, food especially for kids, eggs every morning how I like it and so on. The suite was 430 it was big enough, there were two sofa beds although we used only one. The views on the Bosporus were magnificent. Room was well cleaned every day and enough drinking water (in glass bottles) was provided. During weekends it gets loud outside, but if you come to sleep here you're in wrong part of Istanbul. There was live music in the restaurant on the rooftop but also on the ground floor, very authentic. We can recommend listening to the beautiful women signing on the ground floor and their beautiful voice. Check-in desk was very helpful too. About tips around Istanbul, exchange office or providing us with the late checkout. Thank you Abraham for the great service. Both my wife and I did treatments in the spa. We did treatments with Olga from Uzbekistan and we can really recommend. Olga was very professional and all treatments we did, Turkish bath or the massage was so good that we wanted more. Always check with the spa as hotel guests can get discounts. My son and I were also swimming in the pool, staff was always child friendly and will bring us water bottles. All in all, very high rating from us. We believe this is a great property ideally located, with the great service that excels way beyond Novotel brand.. .

mohiemen
01-01-1970 02:00

only the location is 5 stars the rest is merely 2 stars. apart from the location there is nothing 5 stars about this hotel and even their own staff officially told me that they are not at the same par as some of their competitors and suggested I try Shangri-La or Swisotel, not next time but actually for this stay!! I arrived with my family to find the room is not prepared for the 2 kids, the sofa beds are not prepared and reception staff did not even know if it was prepared or not! Not sure who's responsibility it was to inform house-keeping. Staff were more concerned that I refrain from having anything from the mini-bar otherwise I will have to pay for it, rather than ensuring the room was prepared. The room itself was small and not suitable for four people, but any attempts to upgrade was faced with a non-caring "we have nothing else to offer you". I paid extra for a sea-view room, but the view was blocked most of the time by giant Cruise-ships. The room was on the 5th floor (for the sea-view) but it was extremely noisy due to the lack of noise-cancelling windows and the ceiling and walls were not sound proof which means I heard everything in the corridors and in the busy noisy restaurant on top of the room. I would only recommend this for lone travellers looking for a single night stay in a convenient location, otherwise avoid at all costs.. .

Walid2131
01-01-1970 02:00

Unsafe. one of the staff stole from my backpack when i checked out from the hotel and left my luggage at the depository and went out for an hour, after i came back and took my luggage and went to the other hotel i found out the my backpack got checked and stole 20 eures and 500 SAR. .

nataliadX881KL
01-01-1970 02:00

Short stay in Istanbul. We stayed at this hotel before , to be exact 2 years ago. Service has definitely improved, especially bell boys and reception, very polite and eager to help employees. However the room itself was small, carpet had stains, lacking basic room necessities ( slippers, robes, shower accessories). Pillows and mattresses- terrible, need to be replaced. We had to call to ask for robes, slippers, and to be fair it was delivered within 5 mins. Compared to Novotel Moscow city (4* hotel) - it’s like night and day. The quality of room and service in Novotel Moscow City are much higher.. .