Rose Rayhaan by Rotana

KevMc85
01-01-1970 02:00

Business stay - not great.. I stayed in Rose Rayhaan by Rotana for 9 nights in November 2025, in a King/Spacious room on Floor 19 with access to the Club Rotana lounge. The positives of this hotel is the location and cost for the location is good. I was visiting for work in DIFC and it is less than 5-minute walk to Gate Avenue and the metro is nearby. The room that I stayed in, whilst dated, is very comfortable, clean and in good condition. My housekeeper Judy was excellent and kept my room spotless every day. Thank you! Unfortunately, the negatives outweigh the positives of this hotel. Access to the lifts in this hotel are terrible. On a regular basis I waited 10 minutes for the lifts. I had to build in extra time leaving in the morning to wait for the lifts. After complaining (and repeatedly asking how many lifts were operating) I was told that only 3 of the lifts out of 5 were working for a 72-storey property. Purely for this reason I would not stay at this hotel again, it was unacceptable. Secondly, I was informed that the Club Rotana lounge had a dress code policy where shorts were not allowed which was my mistake. I was refused entry by two staff members and service until I went back to change. Rules are rules, and I complied. When I returned in trousers I was disappointed to see another guest wearing a dress that barely covered her bottom and her underwear showing through her dress. I made a complaint to the hotel about the inconsistency of application of dress code by the staff in the lounge. One staff member was very apologetic afterwards and explained further to me. The other (Goda) did not apologise and I felt was rude to me for the rest of my stay. It’s a shame because the lounge and the food is very nice, but I didn’t feel welcome there after my experience with Goda. This was my first stay in this hotel and will probably be my last. I’ve stayed in Swissotel Al Marooj before which is a similar standard and I thinkis better. If you can get a good price to stay here it might be worth it, but there are issues that I would not want to experience again.. .

Gorica27
01-01-1970 02:00

Excellent service price ratio. We stayed in the hotel from November 8 to November 13, 2025. The room was on the 44th floor (room number 10). Everything was perfect, from the hygiene in the hotel to the attitude of the staff towards the guests. Although it is a hotel with a large number of guests, the hotel offers peace and quiet. The elevators were fast. Breakfast is varied. The location of the hotel is exceptional, with small markets and a supermarket nearby, the metro, and various coffee bars. All recommendations. We enjoyed our stay.. .

lindaa66
01-01-1970 02:00

Great hotel but .... Great Hotel but ..... This is the second time we've stayed at this hotel recently and it is very good. The rooms are spacious, room amenities great, housekeeping is excellent, the food served in the club rotana lounge is fantastic. All the staff have been courteous, polite and friendly. The location is brilliant with the metro a short walk away and taxis cheap and plentiful. The only downsides at this hotel are the wait for the lifts, particularly if you are on a higher floor. We were on floor 48. Sometimes we had to wait 15 minutes for the lift to arrive and the pool area. The loungers have seen better days and the leg snapped on one while my husband was lying on it. Lots of people were using 2 or more beds each depending on when they wanted sun or shade. There was often people waiting for loungers to become available and staff didn't help move used towels to free up the loungers. This was highly disappointing as we were here to relax. Would seriously have to think twice before coming back again as there are plenty of other decent hotels in the same area. .

G302RT_
01-01-1970 02:00

Super housekeeping walid. I would like to thank Walid from housekeeping for amazing services. He is very friendly and always ready for help the room was very clean and tidy. .

P8679CJ_
01-01-1970 02:00

Amazing. Housekeeping Walid is the best 👌 thanks for the room cleaning and nice smile every thing is perfect thanks alot for your services. .

sonatraveler
01-01-1970 02:00

Perfect stay. We were very satisfied with everything in hotel, staff was very friendly and helpfull.We used breakfast in Rotana lounge and it was excelent.Especially big thanks to our cleaning lady Bina,she was very kind.. .

evolutiontodeath
01-01-1970 02:00

Excellent trip. Been there for 3 days, second time in the same hotel. This time booked simple guest room, but by a stroke of luck, got a room with a view of the Burj Khalifa. Room was pretty spacious and clean. Meals were also good, including European kind of food. Hotel staffs were very nice. Augun, who worked as receptionist, was very polite and welcoming.. .

P9885RTandreasl
01-01-1970 02:00

Dubaiurlaub. The hotel is very centrally located, and you can easily walk to the Burj Khalifa and the Dubai Mall. The rooms are good, and the service is clean. Unfortunately, the breakfast area is rather small, and you regularly have to queue for a table starting at 9:00 AM. This can be annoying, as can the long wait for the elevators. The shuttle to the beach and the mall is also a bit too small and not always reliable. Overall, we can recommend the hotel for a city break.. .

rehancoleenp
01-01-1970 02:00

Great Service during my stay. Excellent customer service from Mr. Dani, he was so kind in upgrading my room with a nice view and immediate assistance from him. Keep smiling Mr Dani. ♥️. .

820sadeghh
01-01-1970 02:00

Excellent. House jeeping walid was number1 the cleaning was perfect every thing is good the hotel location is very near burj khalifa and dubai mall. .